Sky tv freezing

[Tvsittingroom]

“My Sky Q Mini in the sitting room freezes and pixelates badly, especially during live sport. The main Sky Q box in the living room works normally. The Mini shows connected to Wi-Fi and the internet, and restarting it hasn’t fixed it. Please check the Sky Q Mini wireless link or arrange a replacement.”

[MightyQuinn]

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@Tvsittingroom wrote:

“Please check the Sky Q Mini wireless link or arrange a replacement.”

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Hi @Tvsittingroom   Sorry, not something the community can do. Please see Welcome for information about this public community (not Sky customer services).

[Tvsittingroom]

Thank you 

[Chodley]

Is this a new problem or has it always done this?

[Laing1]

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@Tvsittingroom wrote:

“My Sky Q Mini in the sitting room freezes and pixelates badly, especially during live sport. The main Sky Q box in the living room works normally. The Mini shows connected to Wi-Fi and the internet, and restarting it hasn’t fixed it. Please check the Sky Q Mini wireless link or arrange a replacement.”

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@Tvsittingroom Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then rebooting the mini box

As the mini box getts its signal from the main box