Sky Q mini box

[Justine+Ellis]

Once again my Sky isn’t working! Nobody got back to me last time. I bet they’ll get back to me if I stop my payments!! I’ve had spinal surgery and can’t keep running up and down stairs!! That’s why I pay extra for a mini box…that I’ve not been able to use properly since last week!!

[Daniel0210]

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@Justine+Ellis 
I bet they’ll get back to me if I stop my payments!! 

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@Justine+Ellis 

Actually no. Definitely not recommended. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you can't cancel, late payment fees will be added and eventually Sky will involve a debt recovery company which may affect your credit rating.

Have you carried out the reboot of all boxes?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.