0

Discussion topic: Sky Q mini box

Reply
This message was authored by Pamelarothery This message was authored by: Pamelarothery

Sky Q mini box

My sky mini box won't connect. 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Pamelarothery wrote:

My sky mini box won't connect. 


Hi @Pamelarothery 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Pamelarothery
Topic Author
This message was authored by Pamelarothery This message was authored by: Pamelarothery

Re: Sky Q mini box

Thank you.  I've tried that.  Mini box won't go past stage 2 ??   This has been going on for weeks 

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Pamelarothery wrote:

Thank you.  I've tried that.  Mini box won't go past stage 2 ??   This has been going on for weeks 


Hi @Pamelarothery 

Reset your remote to infrared mode by pressing and holding 7 & 9 together on the remote until it’s led flashes four times.
Don't try further pairing at this stage.  In infrared mode it will work any Q box but it must have line of of sight and must be pointed directly at the mini.

Then reboot the mini.

To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the Q box (Amber led).

 

Then see if you can get past Step 2 with the remote in infrared.

If you can get the mini working then you can pair the remote again to the mini.

 

Pamelarothery
Topic Author
This message was authored by Pamelarothery This message was authored by: Pamelarothery

Re: Sky Q mini box

The mini box remote or main box?

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Pamelarothery wrote:

The mini box remote or main box?


The mini remote @Pamelarothery 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion