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Discussion topic: Sky Q mini box

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This message was authored by adsntr This message was authored by: adsntr

Sky Q mini box

One of my two  Sky Q mini boxes frequently loses communication with the main box and with the network. If I it goes into stanby on its own it always losed that connections. I have since turned off the auto stanby feature. However at least once a week if not twice a week I have to go throug a complete set up to connect it back to the newtork and my main Q box. My other Mini Q doesn't have the same issue at all and always works.

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

@adsntr wrote:

One of my two  Sky Q mini boxes frequently loses communication with the main box and with the network. If I it goes into stanby on its own it always losed that connections. I have since turned off the auto stanby feature. However at least once a week if not twice a week I have to go throug a complete set up to connect it back to the newtork and my main Q box. My other Mini Q doesn't have the same issue at all and always works.


Hi @adsntr 

Try swapping the two minis over and see if the issue moves with the mini or stays at the same location.

Also for info all Q boxes need to on the same software and in the same standby mode.

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