Sky Q mini box

[melanie78]

My mini box disconnects from the network ever day. I have to reset the connection to the router and the main box. I'm using trooli on 2.4 setting. It has been ok for about 8 months but now I'm not able to watch anything in bed in the morning without getting up and messing around for half hour. Nightmares!!!

[oldfella]

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@melanie78 wrote:

My mini box disconnects from the network ever day. I have to reset the connection to the router and the main box. I'm using trooli on 2.4 setting. It has been ok for about 8 months but now I'm not able to watch anything in bed in the morning without getting up and messing around for half hour. Nightmares!!!

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Hi @melanie78 

On 3rd party broadband your Mini if using WiFi can only connect yo your main Q box (and not your Router).

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[melanie78]

Thanks for that info, I do this everyday to get back up and running however, it has been ok for some time now. From what I read , see that sky is an all or nothing package that offers little freedom to use other broadband providers. If this the case do I have a dilemma? Get rid of sky or get rid of my broadband provider, what would you do? By getting a sky Q booster, I'm again paying to make a system work that worked perfectly before. The issue was that the broadband was unreliable and expensive. Let me know your thoughts please? Thanks 

[oldfella]

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@melanie78 wrote:

Thanks for that info, I do this everyday to get back up and running however, it has been ok for some time now. From what I read , see that sky is an all or nothing package that offers little freedom to use other broadband providers. If this the case do I have a dilemma? Get rid of sky or get rid of my broadband provider, what would you do? By getting a sky Q booster, I'm again paying to make a system work that worked perfectly before. The issue was that the broadband was unreliable and expensive. Let me know your thoughts please? Thanks 

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Hi @melanie78 

Sky are obliged to issue Sky Q WiFi  boosters free of change to aid Sky Q connectivity.

There would literally be millions of Q users on non Sky broadband