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@Trine75 wrote:
For the second consecutive week I have tried to resume watching Boardwalk Empire and The Cleaning Lady. Every time I get the message ""Because of a technical issue, your download couldn't be completed. Please try again later."
my SKY app shows broadband and tv all working. I have switched off and rebooted. I have downloaded latest software and changed settings to "eco". By coincidence or maybe not - when I go on my Recording it doesn't load anything and shows a blue screen with please wait and spinning circle.
#frustrated
Hi @Trine75
You may have a Hard drive issue.
Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.
@Trine75 wrote:
For the second consecutive week I have tried to resume watching Boardwalk Empire and The Cleaning Lady. Every time I get the message ""Because of a technical issue, your download couldn't be completed. Please try again later."
my SKY app shows broadband and tv all working. I have switched off and rebooted. I have downloaded latest software and changed settings to "eco". By coincidence or maybe not - when I go on my Recording it doesn't load anything and shows a blue screen with please wait and spinning circle.
#frustrated
Hi @Trine75
You may have a Hard drive issue.
Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.