Sky Q mini box, remote not resetting

[Tommacdonald1]

Hi. Remote stopped working so I changed the batteries. On putting new batteries in the red LED lit up for a few seconds but still didn't control the box. (the LED lights up if i remove and reinsert the batteries).

I have subsequently tried holding 7&9 but this has no effect on the box and the LED does not flash on the remote. I have also reset the box and cleaned the battery connections on the remote.

Any advice other than 'buy a new remote'?

[ThePope27]

Hi @Tommacdonald1 

Please try the below and see how you get on

Simultaneously press and hold buttons 7 and 9 until the LED flashes four times. Ensure you're pointing the remote at the Q box, then press buttons 1 and 3 together. Hold them until the remote LED flashes twice. Follow the on-screen instructions to re-pair the remote to the Q box

[Tommacdonald1]

Thanks, but as I said, the light doesn't flash when I hold 7&9. Absolutely no response at all.

[Laing1]

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@Tommacdonald1 wrote:

Hi. Remote stopped working so I changed the batteries. On putting new batteries in the red LED lit up for a few seconds but still didn't control the box. (the LED lights up if i remove and reinsert the batteries).

I have subsequently tried holding 7&9 but this has no effect on the box and the LED does not flash on the remote. I have also reset the box and cleaned the battery connections on the remote.

Any advice other than 'buy a new remote'?

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@Tommacdonald1 when you say you reset the box did you boot your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Avpn45]

I'm in the same predicament and have reset the mini box but cannot get any response from the remote 🤷🏼‍♀️

[ThePope27]

@Avpn45,

Try 4+6 then 1+3

[oldfella]

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@Tommacdonald1 wrote:

Thanks, but as I said, the light doesn't flash when I hold 7&9. Absolutely no response at all.

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Hi @Avpn45 @Tommacdonald1 

If the remote Led is not flashing when you press and hold 7 & 9 then it is faulty.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?