Our sky box has locked up

[Aronpriest]

Our sky box has locked up

[MightyQuinn]

Hi @Aronpriest   What happens when you switch it off at the mains, wait 30 seconds then switch it back on.

[Aronpriest]

It comes back locked same guide picture and we can't control it 

[oldfella]

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@Aronpriest wrote:

It comes back locked same guide picture and we can't control it 

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Hi @Aronpriest 

First check on you remote that none on the buttons are stuck.  Don't forget the Sky Logo button.

Then 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.