Sky Q mini box not working

[kenazaki]

My Sky mini box has stopped working. There was no light on the front of the box even though it was plugged into the mains. I tried unplugging it and plugging it back in and had no response. So I tried pressing the reset button on the back of the box and the red light came on. I waited about five minutes before pressing the power button on the remote and when I did I had no response. The red light didn't change to either an amber or green light, Help wanted.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @kenazaki an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.