Sky Q mini box not turning on

[YW]

Had a power cut last night. This morning sky q mini box wont turn on. Have done the hold the reset while turning back on at the mains. Box comes back on red light, but then goes off. Will not come back on. If I press reset button again it will come on but does nothing. Have turned off main box and done whole reset. Reactivated sky mini box, still noting. There is power in the box but it's still not working. Have done remote reset also. Anything else I should be doing? 

[oldfella]

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@YW wrote:

Had a power cut last night. This morning sky q mini box wont turn on. Have done the hold the reset while turning back on at the mains. Box comes back on red light, but then goes off. Will not come back on. If I press reset button again it will come on but does nothing. Have turned off main box and done whole reset. Reactivated sky mini box, still noting. There is power in the box but it's still not working. Have done remote reset also. Anything else I should be doing? 

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Hi @YW 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

[YW]

@oldfella tried all of that. Think it's time to admit defeat and order a new box. Thank you for your reply though.

[YW]

@oldfella ok so I've tried the hold reset button again while turning back on at mains. This time the red light came back on but did not flash green / red. Do I need to hold it for longer?

[oldfella]

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@YW wrote:

@oldfella ok so I've tried the hold reset button again while turning back on at mains. This time the red light came back on but did not flash green / red. Do I need to hold it for longer?

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Hi @YW 

The solution for a mini is clear in the link I posted.