Sky Q mini box is saying no ip address

[Andrew19761]

Mini box isn't connected, saying that there's no ip address

[Tom-W19]

Hi @Andrew19761 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Andrew19761 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Saunders7]

This is happening to me after upgrading to fibre. Nothing I do seems to help. Can y oh help please?

[Chodley]

Have you re-set up the networking on the mini to connect to the new router?