Sky Q mini box hot and sluggish.

[SKY71C34]

Sky Q mini box slow to respond, constantly dropping connection/connectivity to main box also feels very hot (not warm).

[oldfella · Accepted solution]

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@SKY71C34 wrote:
Sky Q mini box slow to respond, constantly dropping connection/connectivity to main box also feels very hot (not warm).

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Hi @SKY71C34 

Minis will run quite warm and need adequate ventilation.

However it should not be hot.

If you are concerned you need to contact Sky for an Engineer.

[SKY71C34]

Hi, Thanks for your response. Yes I think I need an engineers visit as box is hot to the touch. 👍

[TimmyBGood]

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@SKY71C34 wrote:

 box is hot to the touch.

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My observation, when I had Q, was that typically meant the Wifi was struggling.

[SKY71C34]

Hi Timmybgood, yes It was struggling constantly with connectivity, picture break up and screen messages. I do also have a general poor wifi throughout the house. Thanks for your advice. 

[Sonz1]

My main sky q box is too hot to touch, and the red light is permanently on even if im not recoding anything. I have tried rebooting the box, but the red light wont go off, and sky advised it was normal to hot, but i feel its too hot, after touching the top of the box it has left a red mark on my hand, im now so concerned ive turned the box off.

[Laing1]

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@Sonz1 wrote:

My main sky q box is too hot to touch, and the red light is permanently on even if im not recoding anything. I have tried rebooting the box, but the red light wont go off, and sky advised it was normal to hot, but i feel its too hot, after touching the top of the box it has left a red mark on my hand, im now so concerned ive turned the box off.

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@Sonz1 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Sonz1.