Sky Q mini box fault

[MartynFisher]

I have tried new batteries and the control from my main box.  Still won't respond.  I have also used the mini remote control on my main box downstairs and it works 
The volume control on the remote control still works.  So there is nothing wrong with the remote. 

I believe the sky Q mini has failed

[Laing1]

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@MartynFisher wrote:

I have tried new batteries and the control from my main box.  Still won't respond.  I have also used the mini remote control on my main box downstairs and it works 
The volume control on the remote control still works.  So there is nothing wrong with the remote. 

I believe the sky Q mini has failed

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@MartynFisher Have you tried rebooting your mini Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then re-pairing the remote 

[oldfella]

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@MartynFisher wrote:

I have tried new batteries and the control from my main box.  Still won't respond.  I have also used the mini remote control on my main box downstairs and it works 
The volume control on the remote control still works.  So there is nothing wrong with the remote. 

I believe the sky Q mini has failed

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Hi @MartynFisher 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the Q box on
Try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.