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Discussion topic: Sky Q mini box connection issues

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This message was authored by: Kits01

Sky Q mini box connection issues

The mini box regularly needs reconnecting despite the main box functioning properly and no WiFi issues. What can I do?
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This message was authored by: Grant36

Re: Sky Q mini box connection issues

Following for the exact same reason.

 

EVERY night when I get home the bedroom mini Q box says " You can't watch TV at the moment as there is a connectivity issue".

 

Have to pull mains lead out of mini box for 5-10 mins and restart everything,  even though settings page says everything is connected. 

This message was authored by: Me134

Re: Sky Q mini box connection issues


@Grant36 wrote:

Following for the exact same reason.

 

EVERY night when I get home the bedroom mini Q box says " You can't watch TV at the moment as there is a connectivity issue".

 

Have to pull mains lead out of mini box for 5-10 mins and restart everything,  even though settings page says everything is connected. 


In your case at least I'd start by turning off the Eco mode from the main Q box, set it to None. I don't have multi room so not sure if individual mini boxes have their own setting?

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
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