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Discussion topic: Sky Q mini box and Sky WiFi booster boxes not connecting

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This message was authored by Whystar This message was authored by: Whystar

Sky Q mini box and Sky WiFi booster boxes not connecting

I am have problems connecting my Sky Q mini box. In addition my Sky WiFi boosters are not connecting to my Sky Boardband. I have restarted both Sky Boardband and the Sky Q main box.

 

I have tried to pair all Sky boxes and boosters using the WPS buttons. But still no luck.

 

Is there anything else I can do

or you can suggest?

 

Thank you in Advance.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky Q mini box and Sky WiFi booster boxes not connecting

Posted by a Sky employee

Hi there @Whystar , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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