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This discussion topic has been answered Discussion topic: Sky Q main box wont connect to tv

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This message was authored by: Mark143

Message posted on ‎18 Dec 2023 03:45 PM

Sky Q main box wont connect to tv

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Message posted on ‎20 Dec 2023 12:37 AM

Re: Sky Q main box wont connect to tv

Hi, Thanks for your suggestion, I tried that and hard reboot nothing worked it was froze in stand by, sky sent me a replacement box all working now. Have a great Christmas & Happy New year. 

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Message posted on ‎18 Dec 2023 03:57 PM

Re: Sky Q main box wont connect to tv

Posted by a Superuser, not a Sky employee. Find out more

Is the Q box on and plugged into HDMI 2?  Has the Q been power cycled?

 

If it's in a different HDMI port then change it via the TV remote or hit the Sky/Home button on the Q remote to send a CEC switch signal.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Mark143 Answer

Message posted on ‎20 Dec 2023 12:37 AM

Re: Sky Q main box wont connect to tv

Hi, Thanks for your suggestion, I tried that and hard reboot nothing worked it was froze in stand by, sky sent me a replacement box all working now. Have a great Christmas & Happy New year. 

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