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Discussion topic: Sky Q main box wont connect to tv

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This message was authored by Mark143 This message was authored by: Mark143

Sky Q main box wont connect to tv


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Mark143
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This message was authored by Mark143 This message was authored by: Mark143 Answer

Re: Sky Q main box wont connect to tv

Hi, Thanks for your suggestion, I tried that and hard reboot nothing worked it was froze in stand by, sky sent me a replacement box all working now. Have a great Christmas & Happy New year. 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Q main box wont connect to tv

Posted by a Superuser, not a Sky employee. Find out more

Is the Q box on and plugged into HDMI 2?  Has the Q been power cycled?

 

If it's in a different HDMI port then change it via the TV remote or hit the Sky/Home button on the Q remote to send a CEC switch signal.

I am just another Sky customer and my views are my own
Mark143
Topic Author
This message was authored by Mark143 This message was authored by: Mark143 Answer

Re: Sky Q main box wont connect to tv

Hi, Thanks for your suggestion, I tried that and hard reboot nothing worked it was froze in stand by, sky sent me a replacement box all working now. Have a great Christmas & Happy New year. 

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