Sky Q main box stuck

[RichStevens]

Help, main Sky Q box is stuck after an power outake. The Q light is pulsing and stuck on amber standby. The screen is saying when screen goes blank press home to get started but not responding. Have tested remote all okay and our two mini boxes are all okay. Have gone through all the update procedures but just get back to the same stuch screen. Any ideas?

[Chodley]

Does the screen go blank or stay on that black & white message?

Have you reset the remote?

[RichStevens]

No it sticks on the Blue screen with the message 'when the screen goes blank press home to get started

third spot is solid

remote is fine

[Chodley]

I've escalated this as it sounds like a box replacement might be needed. Look out for a blue chat bubble invitation.

[RichStevens]

That's great thank you 😊

[Greenfingers001]

Thanks for escalating this. We’ve sent @RichStevens an invite to chat.

[RichStevens · Accepted solution]

Thanks all, I got in touch with Sky and they're replacing the box 😊