My sky q box has stopped working after freezing several times ,I have tried all the usual things

[Mb271]

No green light on q box and have tried turning it off and for past 12 hours

[Greenfingers001]

Hi there @Mb271 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mb271]

Got a very helpful lady from sky to help reboot q box and restore programmes, this lasted 12 hours and failed again.My daughter frustrated by this event banged top of a box and normal service has now resumed, this is true not a lie