Sky Q losing internet connection -round and round in circles!

[LillianE]

Yes THAT issue

Since yesterday, our Sky Q box keeps losing the internet every 5-6 minutes

have updated the Sky Q software

have reset the white sky router many many times

have switched off the 5gHz so the router only transmits 2.4gHz

have swithed off the Q's local wifi as advised in the Help pages

Our Sky fraudband is over the Open Reach network and sits at a sturdy riproaring 14.1 Mbps - thats a whole 14 megawotsits! We're stuck with copper, no fibre or cabinets nearby

When I connect the Q box to our work mobile hotspot, the connection is fine - that is  a TalkTalk unlimited data sim via an old Samsung A20 mobile hotspot at some 30Mbps

Has anyone in the 1000+ posts about this actually managed to solve this?

[stereohaven]

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@LillianE wrote:

Yes THAT issue

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The reason you might not have found an answer in 1000+ posts is because the problem you describe and some of the solutions you have tried (turning off 5ghz WiFi for example), are due to issues staying connected to a 3rd party router (EE, Virgin Media etc.).

If you are unable to use Ethernet, then I would be tempted to factory reset the Sky Max Hub.

I talked to a Sky engineer when he swapped out a faulty Q box and he said the problem most people have is not giving it enough time to 'onboard' itself properly when first turned on, AKA turn it on and leave it alone for an hour or so.

If that doesn't work, you might want to look at depreciating any WiFi security slightly. For example, 10 year old kit like Sky Q is not built to support WPA3, so you might need to switch the hub back to WPA2.

You could of course request an engineer visit yourself if you are not getting anywhere with the help pages or community suggestions.