0

Discussion topic: Sky Q keeps freezing

Reply
This message was authored by: Ben+L

Sky Q keeps freezing

Sky Q box freezes every day. Entire system needs rebooting. This has been going on for 6 months. I have been sent an engineer and received a new Sky Q box as well as a Mini box but nothing changes. Broadband connection is good and Sky Q and Sky Mini boxes are all hard wired so it's NOT a WiFi problem. 

Reply

All Replies

This message was authored by: Coley-W95

Re: Sky Q keeps freezing

Posted by a Sky employee

Hi there @Ben+L. Sorry to see that you've been experiencing issues with your Sky Q box freezing. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

Reply