Sky Q keeps disconnecting from Sky Hub

[djam1886]

I fitted  a new Sky Max Hub & Sky Max Pod two days ago. I have connected the Sky Q box and all the Sky Q mini boxes to the new SSID. However, the internet connection keeps dropping out which impacts internet services on the main Q box and all Sky Q minis become unusable. I have followed the troubleshooting steps on the Sky Help pages but nothing works. 

[Mr+Flibbles+86]

Hi there @djam1886 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[DENS]

Did you get this sorted , im having the exact same issue !

[GBSPEED]

I am having the dsame issue - I think it must be a common problem..

[djam1886]

Yes. A Sky engineer came out and had to disconnect all the equipment and reinstall it as if it was a fresh installation. That seems to have worked and the system has been stable for a few days now. Judging from the community boards, this seems like a common problem. 

[GBSPEED]

Thanks - interestingly I can connect to the main sky q box from Sky Go when Im on the Max Pod - just not the mini box....   Ill contact sky to get an engineer out.. thanks