Sky Q internet connection

[Carlos107]

I have recently changed my internet provider from Sky to Vodafone. It's been installed for 6 weeks and has worked fine. This morning I kept loosing internet connection ( 'x'in the network connection box ) so had to reconnect. I had to do this a few times.

I reset everything, router included and now when I try to connect, all of the boxes are ticked in status (including Network connection ). But I'm unable to access 'Home' or anything on demand etc as I'm getting the message 'it looks like you do not have internet connection right now.' error message. 

When I reset the internet connection I get the 'we're connected to your broadband router and your internet so you shouldn't need to reset your network'. 

Any ideas? 

Thank you

[ThePope27]

1. You will have to use a wired (Ethernet cable) or 2.4 GHz band wireless connection from the Sky Q Box to your Vodafone router and set up your Sky Q Box as MASTER HUB
2. (Removed) It is also not recommended to use both, wired and 2.4 GHz wireless connection at the same time on your Sky Q Box or other Sky devices at your disposal. Use only one as the primary access connection, and in case you need to switch from one backhaul to the other, the change must be done via Sky device with the remote control following the screen menu to reset network settings.
3. An additional recommendation is to review the standby mode setup on all Sky devices in your network as in some cases it can happen that they will go into sleep mode and even fail to reconnect back to a network after the automatic switch back-on to running mode in the morning. We propose to disable the standby mode altogether on all Sky devices.

Moderator note: Removed incorrect information

[Leenoa]

have you resolved this? I am 2 months and counting now with no support or help on the issue, I am having to use my mobile hotspot

[Brye]

I had the connection issue and finally resolved it.

Reset your broadband router - use a pin/toothpick or similar and hold the reset button for around 30 seconds.

Wait around 30 minutes until you broadband connection comes back.

Then on a laptop log into the broadband settings  - type 192.168.1.1 in a search bar to do this.  If it asks for a password, it's is located on the broadband router.  When logged in choose  Expert mode in the top right corner.  Then select Internet, then select dns & ddns.  Select manually and put 8888 in the first row and 8844 in the second row.  Then click apply.  Now connect your broadband via sky settings and wait 10 mins.  It initially dropped a few time in the first 10 mins but then after that it has worked seamlessly and the stress is over!