Sky Q hard drive

[Claire974]

My Sky Q hard drive has an error for the second time and is not able to retrieve recordings. Last time this happened it was a hard drive reset which wiped everything recorded and I suspect will be the case again. 
thing is, wiping it gives me no faith in recording things and having it happen a third time when the hard drive is obviously now a problem.

can I get a replacement Sky Q box and restore a little faith? 

[Laing1]

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@Claire974 wrote:

My Sky Q hard drive has an error for the second time and is not able to retrieve recordings. Last time this happened it was a hard drive reset which wiped everything recorded and I suspect will be the case again. 
thing is, wiping it gives me no faith in recording things and having it happen a third time when the hard drive is obviously now a problem.

can I get a replacement Sky Q box and restore a little faith? 

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@Claire974 yes if you follow the link below there is an option to order a new Sky Q box it about halfway down the page 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[Daniel0210]

@Claire974 

If Sky arrange a doorstep box swap rather than sending an engineer remember to remove your viewing card from the faulty box before it disappears into the back of a DPD van. 

[Chodley]

And check the new box uses the same type of power connector (if you don't take that out of the box and try to use the existing one)