Sky Q freezing

[MoaT]

I have a single main Sky Q box (so no additional mini boxes) and I also get my broadband from Sky but I'm unable to watch live TV for longer than 20-30 minutes before the picture freezes but the sound continues. If I try to change channel or turn the box off I just get a plain blue screen and have to turn everything off at the wall for a few minutes to reset it. This problem only happens with live TV, anything downloaded or recorded is absolutely fine.

[stereohaven]

Hi @MoaT 

Have you worked through the official troubleshooting steps here?

https://www.sky.com/help/articles/sky-box-problems/ 

If you do and it still doesn't work or remain stable, you will have the option to contact Sky and get an engineer or replacement box.