Sky Q freezes and sometimes feeezes while turning purple

[McGregorc]

It does not matter if watching Apps or sky tv the sky q box freezes and goes off or freezes and the picture is purple and makes a humming noise.  Have to switch off at the plug and restart.

[MightyQuinn]

Hi @McGregorc   I don't believe I have ever seen a purple error screen on Sky Q. It is normally blue. Are you rebooting your TV at the same time? Are you using the Sky supplied short HDMI cable?

[ChrisFreeland1]

we have exactly the same and its happening more regularly - sky engineers just dismiss it - but its really frustrating"

[oldfella]

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@McGregorc wrote:

It does not matter if watching Apps or sky tv the sky q box freezes and goes off or freezes and the picture is purple and makes a humming noise.  Have to switch off at the plug and restart.

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Hi @McGregorc 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.