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Discussion topic: Sky Q freezes and sometimes feeezes while turning purple
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This message was authored by: McGregorc
Message posted on 12 Oct 2025 02:44 PM
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Sky Q freezes and sometimes feeezes while turning purple
It does not matter if watching Apps or sky tv the sky q box freezes and goes off or freezes and the picture is purple and makes a humming noise. Have to switch off at the plug and restart.
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This message was authored by: MightyQuinn
Posted by a Superuser, not a Sky employee.
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Message posted on 12 Oct 2025 03:36 PM
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Re: Sky Q freezes and sometimes feeezes while turning purple
Hi @McGregorc I don't believe I have ever seen a purple error screen on Sky Q. It is normally blue. Are you rebooting your TV at the same time? Are you using the Sky supplied short HDMI cable?
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