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Discussion topic: Sky Q freezes and sometimes feeezes while turning purple

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This message was authored by: McGregorc

Sky Q freezes and sometimes feeezes while turning purple

It does not matter if watching Apps or sky tv the sky q box freezes and goes off or freezes and the picture is purple and makes a humming noise.  Have to switch off at the plug and restart.

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This message was authored by: MightyQuinn

Re: Sky Q freezes and sometimes feeezes while turning purple

Posted by a Superuser, not a Sky employee. Find out more

Hi @McGregorc   I don't believe I have ever seen a purple error screen on Sky Q. It is normally blue. Are you rebooting your TV at the same time? Are you using the Sky supplied short HDMI cable?

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