@Lauren10101 wrote:
My tv is constantly jittering in picture quality so we are unable to watch it. We need our sky connection checking as this is unacceptable - we cannot use the items we are paying you monthly for.
Hi @Lauren10101
You are not paying us.
Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home.
Regarding your issue check the the HDMi cable between Q box and Television is correctly seated at both end by removing and then refitting it.
If you still have the issues try a different HDMI lead.
