Sky Q fault

[Tony179]

my sky Q box is faulty, the robot has advised we need an engineer to fix. will this cost me?

[Angel_Aka · Accepted solution]

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@Tony179 wrote:

my sky Q box is faulty, the robot has advised we need an engineer to fix. will this cost me?

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It shouldn't do. Follow the troubleshooting here and there should be an option at the end to order a replacement box:

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/no-power-q-box/articles/no-... 

[Daniel0210]

@Tony179 

You haven't said in what way it is faulty.

Sky may arrange a replacement via what is known as a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have already.