Sky Q download

[Chodley]

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@Kevin231 wrote:

Yes did a full reboot

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Maybe you are one of those who it seems benefit from turning off that "advanced security" setting on the eero router.  Seems to be blocking some Sky content by mistake.

if you do and it works, I would probably turn it back on once this is all resolved, it probably protects from things like known phishing sites

[Poplil1]

Thanks for your help 😂😂😂🤦🏼‍♀️😂

[Katkin85]

I've just discovered this thread after unsuccessfully trying to download programmes after the last few days! However, my broadband is with Sky not TalkTalk...anyone have a solution as to what I can do? Its really frustrating - syrely

[Deet]

After changing my eero dns address last night (sky qbox then also showed this number) I've now discovered that the Sky box's dns today says 192.168.4.1 & guess what, nondownloads. 
went into the eero router & turned off "advanced security" & "ad blocking" & download instantly resumed. 

[ColWay]

Same problem here for the last couple of days and my broadband provider is Talktalk. Just changed the DNS setting to 1 0 0 1 as recommended on here and it's all started working again now! Thank you! 👍

[Deet]

the dns showing in advanced settings on my sky q box has now reverted to 1.0.0.1 since turning off advanced security & ad blocking. 

[G.reg]

No problem...I see a few on this thread have said they have changed the DNS settings (whatever they are ?)and they can now download but Sky have told me to do nothing as the issue will be resolved by the weekend...

[Stephanie1012]

many thanks. Been without downloads for five days,.   sky said it would've been fixed by last night, but it wasn't.   changed to 1 1 1 1 and works perfectly.   our Broadband is with Talk Talk Business.  didn't change any router settings.   spent ages on the phone to Talk Talk and sky this week.  why couldn't they just advise to change the DNS?   thank you for your post 

[Donna312]

Had the same issue. Changed Dns as suggested  which didn't help. Switched off advanced security settings on eero and downloads are now working again.

[G.reg]

How do you change the DNS settings on the Q box?...

[Chodley]

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@G.reg wrote:

How do you change the DNS settings on the Q box?...

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Network settings. It's very easy.

[Hihihihihih]

Wow. Thanks a lot for that, a lot of clever people on here, great to get the issue fixed

[LeonKaz]

Just checked my Downloads on Sky Q and surprise..surprise it seems to be working now..thinking Sky has fixed the issue..??

[oldtvgirly]

Same here, I am very suprised as I have a VERY old sky+hd box! Good things come to those who wait.

[Daniel0210]

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@oldtvgirly wrote:
I have a VERY old sky+hd box

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@oldtvgirly 

There have been similar updates on the thread on the Sky+ board this morning so 🤞