Sky Q download

[Donna312]

Had the same issue. Changed Dns as suggested  which didn't help. Switched off advanced security settings on eero and downloads are now working again.

[G.reg]

How do you change the DNS settings on the Q box?...

[Chodley]

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@G.reg wrote:

How do you change the DNS settings on the Q box?...

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Network settings. It's very easy.

[Hihihihihih]

Wow. Thanks a lot for that, a lot of clever people on here, great to get the issue fixed

[LeonKaz]

Just checked my Downloads on Sky Q and surprise..surprise it seems to be working now..thinking Sky has fixed the issue..??

[oldtvgirly]

Same here, I am very suprised as I have a VERY old sky+hd box! Good things come to those who wait.

[Daniel0210]

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@oldtvgirly wrote:
I have a VERY old sky+hd box

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@oldtvgirly 

There have been similar updates on the thread on the Sky+ board this morning so 🤞

[Wibbly-Woo]

Changed DNS to 1:1:1:1 yesterday - on main Q box, this appears to have sorted the problem DOWNSTAIRS - However, discovered that the  mini box, in the bedroom now wouldn't connect and of course, wouldn't let me change the DNS on that as well...

I had to return the main box to 79:79:79:79 in order to watch TV in the bedroom last night.

What is Sky doing about this embarrasing situation ?

[Chodley]

Why couldn't you change the dns on the mini? The menu on that should work even if it doesn't have a live picture.

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for much for making us aware of this problem, and thanks for tagging us @oj01 

As some of you have noticed, and has been confirmed by our support teams, this problem has been resolved. We're sorry for any inconvenience this has caused.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[Wibbly-Woo]

@KevNewMedia 

Thanks for the update - what exactly has been done to clear the problem ??

[Smokie+19]

Thanks for the update on this issue, when sky do a new download will this happen again or have they found the solution. 
just for us the been aware in the future. 

[Mark39]

@Smokie+19 I doubt this has anything to do with an update (assuming that's what you mean by a download). The same issue affected Sky+ boxes as well as Sky Q, and Sky+ boxes haven't received an update in years.

[LeonKaz]

My update...spoke to sky couple of hours ago..they finally admitted it was a fault on their behalf and have gave me a £20 credit on my account 🙃 

[Debjakejay]

I've had the same issue and I'm with Talktalk. Just tried a download now and it seems to be working !!