Sky Q crashes when paused

[matrix26]

I had Sky Q installed 36hours ago.

Since then whenever I pause a show, either live TV or a recording, the box freezes and makes a loud whining noise.

I then need to unplug the box and plug it back in again.

Is my box faulty?

[matrix26]

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@matrix26 wrote:

I had Sky Q installed 36hours ago.

Since then whenever I pause a show, either live TV or a recording, the box freezes and makes a loud whining noise.

I then need to unplug the box and plug it back in again.

Is my box faulty?

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I should add that I only have the main Sky Q box and no mini box

[Chodley]

Imma say yes, sounds like a flakey hard drive imho, but worth trying a reset on the hidden installer menu.

[oldfella · Accepted solution]

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@matrix26 wrote:

I had Sky Q installed 36hours ago.

Since then whenever I pause a show, either live TV or a recording, the box freezes and makes a loud whining noise.

I then need to unplug the box and plug it back in again.

Is my box faulty?

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Hi @matrix26 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[matrix26]

Thanks.

Will the reset stop the sky Q controller working on my TV?

[oldfella]

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@matrix26 wrote:

Thanks.

Will the reset stop the sky Q controller working on my TV?

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Hi @matrix26 

Yes but you re pair it as per my post

[matrix26]

Ah, ok.

Didn't realise the sky controller was connected via Bluetooth.

Thanks.

I'll give the reset a go once my latest show has ended.

Roughly 15 mins

[matrix26]

Many thanks to you both.

The reset seems to have done the trick.

Have a great time over the upcoming holidays