Sky Q constantly disconnects from internet, almost every 10 minutes!

[janjan123]

My sky Q kept on dropping Internet lots and lots of times every day. Fed up with connecting it all the time. So I changed internet supplier and it's still the same. I have multi room. 

[oldfella]

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@janjan123 wrote:

My sky Q kept on dropping Internet lots and lots of times every day. Fed up with connecting it all the time. So I changed internet supplier and it's still the same. I have multi room. 

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How far is your Q box from your router and who is your current internet provider @janjan123 ??

[TTW]

I have a very similar issue, but mine occurs every day or two and is extremely frustrating. I have a 2TB main box and 2 mini Q boxes. I have a 3rd party internet provider so the Sky Q box creates it own 'Skyxxx' Network which it uses to communicate to the Mini Q boxes, however following many many months of living with this issue and routinely resetting network configurations and rejoining the devices, I have concluded the issue is with the wifi capability inside 2TB box (as opposed to the MiniQ boxes).
 
The most common symptom is that the mini Q boxes lose connectivity with the 2TB main Q box. Simply repowering the Main Q box (only) more often than not restores this connectivity. If this fails, then repowering the Mini Q box(s) (after repowering the Main 2TB box) will more than likely resolve the issue.
 
The second problem is that the Main 2TB Q box Loses connectivity with my 3rd Party router, despite the signal being strong, with no other interfering networks on the channels, and all other devices being unaffected (ie. the issue is not the router!). - Again, Simply repowering the Main Q box (only) will often restore this connectivity, however more recently I have to completely reset the network config (reentering my wifi network SSID & Password) to resolve the issue.
Another example of the stability of the Sky Q 2TB network card, is the fact that quite often I am unable to watch Netflix through the SKY App (displaying just an error code), but being able to watch Netflix perfectly in THE SAME TV, simply using the TV Netflix App.
Will SKY send a replacement 2TB Q Box for free or would I have to Pay? - if its the latter then I will probably end up just cancelling, as I am getting tired of spending my time resetting Q boxes around my property?!!

[lozg14]

i have been finding this issue the last couple of days.

i reconnect the internet to the sky q box, which is a faff typing in the code constantly!

then when we come back the next day, it's disconnected again.

there is no issue with our internet, we are with EE and have been for over 2 years, our box hasn't moved either.

[hrai]

I'm assuming you're connecting via WiFi? Whilst not ideal* or cheap have you considered using Powerline connectors? You can get, for example, a pair of Gigabit adapters (with plug passthrough) for 70ish quid.

Personally all my AV kit uses wired Internet (TV, Q, PS5 & Blu- ray ) and leave WiFI for portable devices but obviously not everyone is able to do that.

*The best option would be to install a pair of LAN sockets (one next to the router, the other near the Q box) connected by cat cable. Most TV aerial installers will do it for around £150ish all in. Again not cheap but if you have several devices in the same place (TV, Sky, games console etc.) that need internet connection it's far more reliable. (A 4 port network switch is less than a tenner.)

[mart6391]

Okay - I had this problem for goodness knows how long. Was on SkyQ box # 4 - the engineer stated the problem lies within the SkyQ box - it uses a cheap antennae. The Sky helpline was always to suggest I changed my broadband provider to (surprise surprise) Sky. So I put them on the spot - if it continues to drop the connection - SkyQ to their router would they cancel the broadband contract without penalty - answer was no!! - so a con in my book.

Ordered a repeater, same manufacturer as my router and hooked up a Cat5 cable from the back of the SkyQ box to the repeater. No further disconnects.