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Discussion topic: Sky Q connectivity issues - frustrating to say the least

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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎20 Sep 2025 10:45 AM

Re: Sky Q connectivity issues - frustrating to say the least

Posted by a Superuser, not a Sky employee. Find out more

Look inside this forum for posts on Sky Max routers

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This message was authored by: Leahjadelj

Message posted on ‎20 Sep 2025 10:49 AM

Re: Sky Q connectivity issues - frustrating to say the least

we had our hub replaced a couple of months ago and I've had no issues since 

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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎20 Sep 2025 10:51 AM

Re: Sky Q connectivity issues - frustrating to say the least

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From what to what and what issues did you have before?

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This message was authored by: Laing1

Message posted on ‎20 Sep 2025 04:07 PM

Re: Sky Q connectivity issues - frustrating to say the least

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@Barlow62 wrote:

Well reading up on it & looking on forums people had their hubs replaced with upto date 1's & no problems 

@Barlow62 what router do you currently have ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: N+WALTERS

Message posted on ‎21 Sep 2025 09:20 PM

Re: Sky Q connectivity issues - frustrating to say the least

I would like to book an engineer 

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This message was authored by: Barlow62

Message posted on ‎25 Oct 2025 03:32 PM

Re: Sky Q connectivity issues - frustrating to say the least

Black router 9 years old renewed package (upgraded) no new hub 🤷🏼‍♀️🤬

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This message was authored by: TimmyBGood

Message posted on ‎25 Oct 2025 05:37 PM

Re: Sky Q connectivity issues - frustrating to say the least

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@Barlow62 wrote:

Black router 9 years old

All Q Hubs (2016) are due to be swapped out by the end of 2025 because they no longer meet UK security regulations for routers.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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