Sky Q connection issues.

[Radders2000]

Sky Q Mini box is struggling to connect to Sky Q box in our new extension. It works for a small amount of time and then the connection to the Main Sky Q box drops.

Internet connection to our Virgin router also drops.

the sky Q box is only 4 metres from where it used to be. It used to work with no issues.

there are no WiFi issues in the extension.. 

[PandJ2020]

The Q boxes don't use your WiFi to connect.  (They use their own private mesh)

If you've moved it 4 metres then that's probably why it's no longer working...

Sky can provide booster if you call them.

[oldfella]

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@Radders2000 wrote:

Sky Q Mini box is struggling to connect to Sky Q box in our new extension. It works for a small amount of time and then the connection to the Main Sky Q box drops.

Internet connection to our Virgin router also drops.

the sky Q box is only 4 metres from where it used to be. It used to work with no issues.

there are no WiFi issues in the extension.. 

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hi @Radders2000 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.