Sky Q connection issue

[skygouser12345678]

Sky Q box will not connect therefore unable to access sky channels.We have 2 boxes and the other one works.  Gone through 4 step process still won't connect. 

[Greenfingers001]

Hi there @skygouser12345678 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@skygouser12345678 wrote:

Sky Q box will not connect therefore unable to access sky channels.We have 2 boxes and the other one works.  Gone through 4 step process still won't connect. 

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Hi @skygouser12345678 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?