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Discussion topic: Sky Q changing selected router itself.

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This message was authored by: Rich5ltr

Sky Q changing selected router itself.

Some weird things happeneing with my Sky Q and need some help.

 

1) I have Sky Q with 3 Mini Boxes two via Wifi the other on ethernet.

2) It's been fine for a couple of years but recently the Mini boxes started losing network connection. 

3) I use BT Internet and have two internet connections i) the BT connection to the router and ii) I understood Sky will not connect to a Google mesh so I have had it connected to the BT router however I tried the Google mesh as an alternative to see if it was better. 

4) Now I cannot get it to get back to the BT wifi. 

5) When I select network and reset and enter my BT router's name and password I press confirm. Next time I look Sky q has reverted back to teh Google meshnetwork! 

6) How do I get the Sky Q box to stay with the network I tell it? 

 

Or... does Sky Q work with Google Mesh on a BT Internet wifi connection? 

 

Having had it working fine for 2 years it's driving me mad today... 🙄

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This message was authored by: Tom-W19

Re: Sky Q changing selected router itself.

Hi @Rich5ltr 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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