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Discussion topic: Sky Q box

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This message was authored by: GrannyS1

Message posted on ‎30 Mar 2025 08:07 PM

Sky Q box

My Q box is on standby permanently. I have tried pressing the sky button but nothing is happening.

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Avatar for MightyQuinn
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Superuser
This message was authored by: MightyQuinn

Message posted on ‎30 Mar 2025 08:13 PM

Re: Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

Hi @GrannyS1   What happens when you press the power button on the box itself? (To rule out a problem with the remote).

Welcome to the Sky Community

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This message was authored by: GrannyS1

Message posted on ‎30 Mar 2025 08:15 PM

Re: Sky Q box

Nothing . I have a spare remote but nothing is happening with that

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Superuser
This message was authored by: MightyQuinn

Message posted on ‎30 Mar 2025 08:29 PM

Re: Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

Hi @GrannyS1   Follow the help article, and it should lead you to replacing your box if it is shown to be faulty.

https://www.sky.com/help/articles/sky-q-wont-turn-on

Welcome to the Sky Community

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