3

Discussion topic: Red button prompt to upgrade.

Reply
KazMac2
What's this?
This message was authored by KazMac2 This message was authored by: KazMac2

Red button prompt to upgrade.

‎29 Mar 2025 10:14 PM

I'm trying to watch Sky Atlantic on demand. The program I'm trying to watch isn't responding and I keep getting a message asking me to press the red button to upgrade.

I have Sky Q with the Signature package. 
I did try to download the series in HD, but then found out I could only download in SD which I then tried and failed as it still doesn't play, or it's taking forever to download.

Report post
Post 1 of 4
167 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
nigea99
What's this?
Superuser
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Red button prompt to upgrade.

‎30 Mar 2025 08:40 AM

Posted by a Superuser, not a Sky employee. Find out more
@KazMac2 wrote:

I'm trying to watch Sky Atlantic on demand. The program I'm trying to watch isn't responding and I keep getting a message asking me to press the red button to upgrade.

I have Sky Q with the Signature package. 
I did try to download the series in HD, but then found out I could only download in SD which I then tried and failed as it still doesn't play, or it's taking forever to download.

hi @KazMac2 

 

As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD (rather than just trying to select SD on each download) 
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

View this Answer within the discussion

Report post
Post 2 of 4
130 Views
Reply

Did this answer not help you?