Sky Q box

[William40]

Can't get a signal with my sky Q box, now can't access recordings and sometimes no tv schedule only had the box six months worst thing I've ever done 

[Daniel0210]

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@William40 wrote:

Can't get a signal with my sky Q box, 

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@William40 

No signal or no satellite signal?

If you’re seeing a message displaying ”No signal” it tends to be from your TV, such as possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you’ll need to liaise with your landlord or building management company who deal directly with their approved engineers.

[William40]

My signal may be due to trees outside my house, that should not stop me accessing my recordings or having to reboot my sky q box because it's waiting for tv schedule, only had it six months 😡