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Discussion topic: Sky Q box

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This message was authored by: MartinHughes1

Sky Q box

Our previous tenant had a sky + box and I want to get a sky Q box now as the dish and wiring is there. Can I buy (in Ireland) a sky Q box anymore. I get to the bit where I want to order but then I get "can't process your order right now Call this number".. which no one answers. Just the usual ai **bleep**e voice who then sends you a text which is **bleep**e then wants to charge you per minute to call them..  Still a **bleep** show when it comes to customer service..

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This message was authored by: Daniel0210

Re: Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@MartinHughes1 

You can't buy a Sky Q box. They are loaned to customers for the duration of your subscription.

 

The Ireland Customer Service lines are closed at weekends so ring them tomorrow (it's an 0818 number from a non Sky line).

 

An engineer will need to change the LNB on the dish for Sky Q. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: MartinHughes1

Re: Sky Q box

Cheers. Does the sky q box work the same way essintially as the old sky + box? Record and series link etc. and locally stored recorded programms instead of running around apps?

This message was authored by: Daniel0210

Re: Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@MartinHughes1 

Yes. 


I will cc in one of the other Superusers who has compiled a very helpful guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered...

 

cc @nigea99 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Avatar for MartinHughes1
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This message was authored by: MartinHughes1

Re: Sky Q box

Found that discussion thanks. Last question. Essential TV package for €18 is where I was going, but looking at the sky site is seems that Sky Max,  Sky Documentaries, Sky Comedy, Sky Nature, Sky History, Sky Sci-Fi HD, alibi, GOLD, Comedy Central, Comedy Central Extra are all missing unless I go for the more expensive Ultimate TV package for €25 per month, yet most discussions here suggest the only difference is the addition of nexflix?

This message was authored by: nigea99

Re: Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@MartinHughes1 wrote:

Found that discussion thanks. Last question. Essential TV package for €18 is where I was going, but looking at the sky site is seems that Sky Max,  Sky Documentaries, Sky Comedy, Sky Nature, Sky History, Sky Sci-Fi HD, alibi, GOLD, Comedy Central, Comedy Central Extra are all missing unless I go for the more expensive Ultimate TV package for €25 per month, yet most discussions here suggest the only difference is the addition of nexflix?


hi @MartinHughes1 

 

There is a difference between SKY Q & SKY Stream

On SKY Stream Ultimate TV is used for the full entertainment package & includes Netflix

On SKY Q Ultimate TV is just the Netflix add on, with the full entertainment package being called Signature

 

It is thus important to understand the differences between the platforms

SKY also use similar named but different products for the base product SKY Q Essentials which is just the FTA channels, whereas Essential TV on SKY Stream is the FTA channels plus SKY Atlantic & Netflix

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This message was authored by: MartinHughes1

Re: Sky Q box

Thanks very much for all the help. Sky Q ordered!

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