@skybluearmy17 wrote:
Just taken delivery of new box and new dish fitted. Engineer set up went fine and was working okay. However now when I switch the box on I get the Home Screen for about a second and then a blank screen and a "no video available" message on screen. Any hints as to what to do?
Hi @skybluearmy17
Try rebooting your Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
