Sky mini q boxes says I need a subscription to watch any channel

[Jimban]

Since yesterday I have been unable to watch anything on my two mini q boxes as it will come up with please check your subscription entitles you to view this channel

[Jimban]

Tried resetting sky q box & minis, still nothing works and noticed on forums to try a callback but still no channels with active subscription to mutliroom & sky packages on my mini but the q box works 

[wakey18]

I have the same problem with the minis but with Sky Movies, I can watch the channels but cannot record them, download them or watch previously downloaded movies. Although I can download them using the main box and then watch them on the mini.

[Laing1]

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@Jimban wrote:

Tried resetting sky q box & minis, still nothing works and noticed on forums to try a callback but still no channels with active subscription to mutliroom & sky packages on my mini but the q box works 

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@Jimban you have checked in the mysky app or through your Q box under mysky that the multiroom subscription is still on your account. 

[Jimban]

Yes checked and have a active subscription to mutliroom and all packages apart from kids 

[Laing1]

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@Jimban wrote:

Yes checked and have a active subscription to mutliroom and all packages apart from kids 

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@Jimban ok if you press the home button then scroll down to settings then status do you have 4 ticks ?

[Jimban]

@Laing1 yes have four ticks on settings 

[Laing1]

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@Jimban wrote:

@Laing1 yes have four ticks on settings 

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@Jimban looks like it may be something at Skys end I can escalte this to Sky but the chances are it will not be picked up until tomorrow or if you need it fixing asap you would need to call Sky. If you want it escalating let me know and I can do this for you 

[Jimban]

Please escalate it for me and thanks for your help 

[Laing1]

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@Jimban wrote:

Please escalate it for me and thanks for your help 

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@Jimban I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @Jimban.

[Greenfingers001]

Update:

Spoke with @Jimban and resolved issue, thanks again for the escalation have a great day 🙂