Sky Q box wouldn’t start.

[Mohamed01]

There is power to the box, but it won't start and the tv doesn't read it.

[Travelusa]

I have had issues with the last 2 updates 

End up doing a full software reload seemed to cure the problem 

[oldfella]

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@Mohamed01 wrote:

There is power to the box, but it won't start and the tv doesn't read it.

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Hi @Mohamed01 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.