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This discussion topic has been answered Discussion topic: Sky Q box upgrade

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Message posted on ‎22 Sep 2023 03:06 PM

Sky Q box upgrade

My sky Q box will not upgrade the software update so can not watch uhd on my mini boxes ?

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Message posted on ‎22 Sep 2023 03:08 PM - last edited: ‎22 Sep 2023 03:11 PM

Re: Sky Q box upgrade

Posted by a Superuser, not a Sky employee. Find out more

@denise1967 

 

Q Mini boxes are not and never have been capable of UHD output: they don't contain UHD video chipsets or the necessary HDMI 2.0 port.

* * * * * * *

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This message was authored by: TimmyBGood Answer

Message posted on ‎22 Sep 2023 03:08 PM - last edited: ‎22 Sep 2023 03:11 PM

Re: Sky Q box upgrade

Posted by a Superuser, not a Sky employee. Find out more

@denise1967 

 

Q Mini boxes are not and never have been capable of UHD output: they don't contain UHD video chipsets or the necessary HDMI 2.0 port.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: nigea99

Message posted on ‎22 Sep 2023 03:09 PM

Re: Sky Q box upgrade

Posted by a Superuser, not a Sky employee. Find out more
@denise1967 wrote:

My sky Q box will not upgrade the software update so can not watch uhd on my mini boxes ?

SKy Q minis do not support UHD so no update would enable this

 

Out of interest, what Software version are you on 

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This message was authored by: denise1967

Message posted on ‎13 Oct 2023 02:04 PM

Mini box

How do you get uhd on mini boxes ?

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Message posted on ‎13 Oct 2023 02:06 PM - last edited: ‎13 Oct 2023 02:08 PM

Re: Mini box

Posted by a Superuser, not a Sky employee. Find out more

@denise1967 

Sky Q mini boxes can't receive UHD. 

edit: 

you were told the same on 22 September. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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