Sky Q box turns off while watching program

[sparkysparks]

box turns off while watching program 

[oldfella]

---

@sparkysparks wrote:

box turns off while watching program 

---

Hi @sparkysparks 

Are you sure it is your Q box and not the Eco settings on your TV set.

If you are sure it is your Q box check if it is getting too warm.

Make sure it has adequate ventilation and is not stacked with other devices.

Also Check your Q box Standby settings.   In Eco and Active the Q box will go into stanby after a period of inactivity (Ie no remote operations)

https://www.sky.com/help/articles/using-the-standby-settings

[sparkysparks]

Hi,

Thank you for the information and have tried all the things you said to do, but still keeps happening, I had this box replaced a couple of weeks ago, so I could have HDR because the other box compatible 

[oldfella]

---

@sparkysparks wrote:

Hi,

Thank you for the information and have tried all the things you said to do, but still keeps happening, I had this box replaced a couple of weeks ago, so I could have HDR because the other box compatible 

---

As it is a relatively new box @sparkysparks 

have you checked that the Software is up to date?

https://www.sky.com/help/articles/sky-software-updates