Sky Q box turning itself off yet the TV stays on

[Chris484]

Sky Q box constantly turns itself off whilst watching TV, some days it will do it 3/4 times a night whilst watching TV, it can't be the TV as that stays on

[oldfella]

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@Chris484 wrote:

Sky Q box constantly turns itself off whilst watching TV, some days it will do it 3/4 times a night whilst watching TV, it can't be the TV as that stays on

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Hi @Chris484 

Check your Q Box Standby settings.

In Eco or Active it will go into Standby after a period of inactivity.

https://www.sky.com/help/articles/using-the-standby-settings

[Chris484]

Have done that,!but it's still gone off again twice in 30 mins tonight

[oldfella]

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@Chris484 wrote:

Have done that,!but it's still gone off again twice in 30 mins tonight

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Hi @Chris484 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Chris484]

I have done the reboot but it's still turning itself off. It did it a at least 3 times last night.

[Chodley]

https://www.sky.com/help/articles/sky-box-problems

will end with a box replacement

don't leave your viewing card in the old one

[Chris484]

Thanks, yes new Sky Q box now on its way