Sky Q - box technical fault

[AdamMcDonald]

My Sky Q box came up with an error message stating hard disk error. I couldn't pause or download any programs. I followed hard disk reset as per instructions but since then my Sky q. Mini boxes and main box are still having problems 

[oldfella]

---

@AdamMcDonald wrote:

My Sky Q box came up with an error message stating hard disk error. I couldn't pause or download any programs. I followed hard disk reset as per instructions but since then my Sky q. Mini boxes and main box are still having problems 

---

Hi @AdamMcDonald 

If you still cannot make or view recordings then it would seem that you still have disk issues.

Work again through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.