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Discussion topic: Sky Q box start up issues

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This message was authored by: Dmax

Sky Q box start up issues

  • Sky Q box start up issues every morning, Black screen tells me to push home button when screen goes blank, this will only take a couple of minutes.

Tried to change standby mode from  eco to normal and to none but still no joy

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This message was authored by: oldfella

Re: Sky Q box start up issues

Posted by a Superuser, not a Sky employee. Find out more

@Dmax wrote:
  • Sky Q box start up issues every morning, Black screen tells me to push home button when screen goes blank, this will only take a couple of minutes.

Tried to change standby mode from  eco to normal and to none but still no joy


Hi @Dmax 

Assume that you are leaving the Q box in standby overnight and not completely switching it off at the mains.

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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