Sky Q box sound cutting out and froze after reset

[SmokeyUK74]

Turned on my sky q box, but nothing was happening.  Switched off the power at the mains to reboot, then the sound constantly cutting out with people's voices sounding like the chipmunks. Managed to select reset, by hovering over settings and selecting  0 0 1, then the first reset.

My box reset, however, the sound still sounds like chipmunks, only this time my screen is now stuck on the "Accessibility on Sky Q" page with Settings highlighted, and the remote is not responsive.  

Tried rebooting 3 times, and still the same.

Any ideas?

[Tom-W19]

Hi @SmokeyUK74 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @SmokeyUK74 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks