Sky Q box returns department won’t leave me alone🤷‍♂️

[rufusthecat]

Back in Feb/Mar I gave notice to quit Sky, I went through the one month period and followed by a week without Sky. Then they made me an offer I couldn't refuse and I rejoined Sky on my previous package. This was also the day that I received boxes from Sky for return of their Sky Q equipment,  "Don't worry about that, throw it away, it will be cancelled" said the Sky representative on the phone as he renewed my contract. However it seems that Sky Q box returns department are a tenacious bunch and they really want their boxes back, they send me a text every month demanding return of the boxes. In-turn I ring up Sky and explain I want to keep the boxes and to stop bothering me, to which they say "Sorry and yes, keep them, we will stop the returns department hassling you"  I have now realised that these promises are empty. The latest test from the returns department says that they will now bill me for the cost of their boxes. So, before I take the drastic measure of cancelling my direct debit, because they will be in breech of contract first,  does anyone any sensible advice as to how I can stop this mess?

[DealTracker]

Hi!

It seems that the automated system sends you these messages.

On your Sky account, when you call Sky, there are notes left, which should say what the agents told you.

Normally you are charged of you don't return the boxes in 60 days.

If you have received new boxes, why do you need the old ones? 

[Daniel0210]

@rufusthecat 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[bob1234]

@rufusthecat I have escalated this to Sky and hopefully they will come back to you,
On occasions when our Superusers can’t fix your issue, they may escalate your post to one of our Sky Experts. You may receive an email including a link and a message to have a private conversation on Community with our Sky Expert.
You can access the conversation via a coloured chat bubble on the bottom left of your screen. Be reassured this email is from Sky and your details are safe and secure.

Responses in Community Messaging aren't immediate which allows you to go about your day, so please check back often. The chat bubble will also be present for 48 hours.



To have access to your account, in the chat window we will ask for the same information from you as we would ask over the phone. Be reassured this message is from Sky and your details are safe and secure.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Tom-W19]

Hi @rufusthecat 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.