Recordings no longer loading apps icons not showing

[polar68]

While watching a recording tonight, it kept on sticking and the 'technical fault with this programme' message came up.  Rebooted q box, to no avail.  We then also did the reset via the hidden menu and also rebooted our router.  Now all recordings have disappeared and the screen states 'please wait' and whirrs around but doesn't load. When going to apps, only the Netflix and a few other icons are showing, although the actual apps behind the blue squares seem to be loading. We have done the app refresh via hidden menu.  We are at a loss now as to what else to do.  All connections are showing as ok and no issues with any other hardware in the property 

[oldfella]

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@polar68 wrote:

While watching a recording tonight, it kept on sticking and the 'technical fault with this programme' message came up.  Rebooted q box, to no avail.  We then also did the reset via the hidden menu and also rebooted our router.  Now all recordings have disappeared and the screen states 'please wait' and whirrs around but doesn't load. When going to apps, only the Netflix and a few other icons are showing, although the actual apps behind the blue squares seem to be loading. We have done the app refresh via hidden menu.  We are at a loss now as to what else to do.  All connections are showing as ok and no issues with any other hardware in the property 

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Hi @polar68 

Which reset did you do in the hidden menu?

Also bear in mind a refresh Apps can take up to 24 hrs.

[polar68]

Settings-001-reset

[polar68]

The one that does not erase recordings etc

[oldfella]

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@polar68 wrote:

The one that does not erase recordings etc

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Try rebooting your Q box again @polar68 

Your Recordings should still be there.   If you cannot make new recordings you may have an hard drive issue (however this is normally coupled with a hard drive error message)

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[polar68]

Hi, we have just done the reboot and it didn't work.  I tried to record a programme and it says 'service not available because of a problem with your hard disk drive'.  Does that mean the box has had it?

[oldfella]

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@polar68 wrote:

Hi, we have just done the reboot and it didn't work.  I tried to record a programme and it says 'service not available because of a problem with your hard disk drive'.  Does that mean the box has had it?

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Looks likely @polar68 

I suspect your only option is to reset the hard drive in the hidden menu.   You will lose all your recordings.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

[polar68]

Thank you for all your advice for now. We will do one more soft reset and start again tomorrow morning. Guess if this doesn't work, we have nothing to lose by doing full reset as can't access recordings anyway. Then it'll be a call to Sky as we do have one of the earliest boxes still

[polar68]

@oldfella still getting 'technical error' message when trying to download.  We have ordered a replacement box now.  Thank you for your help